Your contract is with ZEBRA ADVENTURES Limited (‘ZEBRA ADVENTURES’ or ‘we’ or ‘our’ or ‘us’). This document explains the conditions that apply when you book a holiday with us. You must read these conditions together with the holiday information provided because they define our obligations to you and also impose some important commitments on you. If any part of these booking conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity will not affect the other provisions which shall remain in full force and effect. Any reference to “Client”, “you”, “your” or “passenger” means the persons making use of ZEBRA ADVENTURES.
1. Your holiday contract
ZEBRA ADVENTURES is a boutique travel company for women. We focus on giving small group tours for women, who want to explore new destinations with added finesse and attention to detail, the opportunity to explore and experience a new destination with finesse while adding some adventure in the mix. Private Group Tours for corporate and family, are available on request.
Travelling with Children: Only women 17 years and older may travel with ZEBRA ADVENTURES. If you are between the ages of 17 and 21 years you must be accompanied by a legal guardian over the age of 21, legally authorised to act on your behalf. All inquiries concerning children are subject to review and approval by ZEBRA ADVENTURES, which maintains and reserves the right to restrict the number of travellers under the age of 17 on tours. If a corporate or family tour is booked and the tour is exclusively booked in that regard, children may be permitted, provided that minors are accompanied by their legal guardian. Legal guardians will be fully responsible for the minor as childcare is not specifically provided.
Authority: When you make a booking, you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice.
Accuracy of details: It is your responsibility to provide accurate details at the time of booking, including ensuring passenger details match passport details exactly. You must check that the information on the confirmation invoice and ATOL Certificate (if relevant) is correct and includes details of everything you have booked (including flights, hotels and other services). If any of the passenger or holiday details on the confirmation invoice or ATOL Certificate (if relevant) are incorrect or incomplete, notify us immediately.
Effects of incorrect details: Additional charges incurred because of incorrect details will be passed on to you. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion.
Governing law: This contract is governed by English law and the jurisdiction of the English courts. A complaint may be referred to arbitration – please see the arbitration section below.
2. Your financial protection and peace of mind.
We provide full financial protection for our package holidays – pending ATOL certification
2.1. ATOL Certificate: flight-based holidays are done through our Air Travel Organiser’s Licence number [INSERT LICENSE NUMBER] issued by the CAA of 45-59 Kingsway London WC2B 6TE, www.caa.co.uk, telephone 0333 103 6350, email [email protected]
When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. The ATOL Certificate lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, if we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. But, you also agree that the appointment of an alternative ATOL holder will not be possible, in which case you will be entitled to claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.
2.2. Monies paid to ZEBRA ADVENTURES for flight-based holidays requiring an ATOL are protected through Money Vault, as a Franchise holder. This means that should we go into insolvency before you have enjoyed your holiday you will be entitled to claim for a refund. If we become insolvent whilst you are abroad then you will either be repatriated or be able to submit a claim for out-of-pocket expenses.
Please note that items not purchased through ZEBRA ADVENTURES Travel will not be protected.
3. Your holiday price
Price: We reserve the right to alter the price of any holiday in our holiday information, introduce supplements or correct pricing errors, and will notify you of the current price before any booking – please call us or visit our website for the most up-to-date prices.
Booking Changes: After you have made a booking, we can only change your holiday price in limited circumstances relating to the United Kingdom’s decision to leave the European Union. But we do guarantee that there will be no change to the price within 20 days before the date of your departure (unless you amend your booking). We can only increase the price of your holiday if there has been a change in the cost of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates, each as a result of the United Kingdom’s decision to leave the European Union. If an increase results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. If you decide to cancel you must do so within the time period shown on your final invoice.
Price decrease: If the price of your holiday goes down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Incorrect pricing: ZEBRA ADVENTURES reserves the right not to be legally bound in the case of incorrect pricing and acknowledgement of such an error does not mean acceptance of it.
Currency: ZEBRA ADVENTURES sells its tours only in Great British Pound (GBP).
Optional ad hoc services: We provide you with the option to specifically request extras that are in addition to or adaptions of our standard packages. Prices for optional ad hoc services such as extensions, extra accommodation, upgrades, and domestic flights (ad hoc services) can vary depending on when you book. Adding an ad hoc service may result in additional non-refundable charges to our standard packages due to changes in flight dates, changes to our standard allocated accommodation periods, and additional costs passed to us from third party suppliers. You will be notified of the total price of your holiday prior to booking, along with any additional or higher non-refundable deposit amount payable.
Domestic flights: Local flights are subject to schedules and availability. Applicable supplements will be quoted once flight schedules become available, which may be after your initial booking date. Additional or higher non-refundable deposits may be payable for flights with low-cost airlines.
Fight Upgrade: Please note that, if applicable to a specific tour, where a flight upgrade has been agreed on and booked and there is a change of airline prior to your departure date it may not be possible to offer an equivalent upgrade or there may be an additional cost payable (we will refund you the difference if the upgrade with the new airline is of a lower value). In this situation, we will offer you the opportunity to revert to economy class and refund you the cost of the upgrade, pay any additional costs for the equivalent upgrade or cancel with a full refund of all monies paid. Compensation will not be payable.
4. Group sizes
Our holiday packages require a certain number of participants. If the minimum number of participants is not reached for your holiday package, it will be cancelled. If the minimum number of participants is not reached, we will inform you, before your balance due date and you will have the option to move to an alternative date or holiday (additional costs may apply) or receive a full refund of all monies paid. Please see the below section on cancellations for any other reason.
5. Paying for your holiday
At the time of booking, a non-refundable deposit of GBP £500, per person per tour must be paid to ZEBRA ADVENTURES. If the booking is made 90 days or less before departure, full payment is due at the time of booking. If you cancel your booking, and that cancellation is not a result of non-payment or any other breach of these Terms, the deposit amount will be held as a flexible deposit with ZEBRA ADVENTURES, subject to these Terms. Credit may be applied towards payment of a deposit on any other tour offered by ZEBRA ADVENTURES. Flexible Deposits are valid for 18 months from the cancellation of the booking. A Flexible Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to ZEBRA ADVENTURES in writing.
For the avoidance of doubt, only the deposit amount will form part of the Flexible Deposit. A Flexible Deposit has no cash value and is not redeemable for cash by any person. Only one Flexible Deposit may be applied per person per product booked. A Flexible Deposit must be applied to a new tour booking that is of equal or greater value to the cancelled Tour for which the Flexible Deposit was originally received. A Flexible Deposit may not be applied to the same or similar dates of travel if less than 90 days prior to departure.
Please note some holidays and flights with low-cost airlines may require an additional or higher non-refundable deposit. You will be advised of any additional or higher non-refundable deposits at the time of booking.
Final Payment: Acceptance of your booking will be confirmed in writing by ZEBRA ADVENTURES. Please refer to the confirmation invoice and/or confirmation email for details regarding final payment. Payment of the balance of the tour is due 90 days before departure. If full payment is not received by the due date, then rates and tour space cannot be guaranteed, and ZEBRA ADVENTURES has a right to cancel your tour and keep any and all client deposits. If a booking is made 90 days or less before the departure date, then the full payment amount is payable at the time of application and booking; failure to remit the full amount and full Client details shall deem the tour voidable by ZEBRA ADVENTURES as it was not properly booked by the Client.
Refunds: If you are entitled to any refund(s) relating to your booking, this will go to the lead passenger who made the booking, usually by the same payment method that was used to pay us. In the case of card payment, a refund(s) will be made to the appropriate card account(s). Any fees incurred when making a payment will not be refunded unless we cause the cancellation. No refund is available after your departure date if you attend part of the holiday only or vary or extend the holiday arrangements.
Client Details: For ZEBRA ADVENTURES to confirm the pick-up of a Client from the airport and the drop-off after your tour, the booking of a domestic flight, bookings with third-party excursions and accommodation, the Client must provide all Client Details with their final invoice payment as per the dates specified in the Contract Documents. If the Client does not provide all details at least 90 days prior to departure, a non-refundable penalty fee of GBP £300 will be charged to the Client. In the event where client details have not been received by ZEBRA ADVENTURES within 85 days prior to the Client’s tour departure, ZEBRA ADVENTURES reserves the right to treat the tour as cancelled and the participant acknowledges that their spot on the tour will be forfeited, and full penalties will apply. Client detail requirements may vary by tour.
6. If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we may incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should therefore contact us as soon as possible. Note: Certain travel arrangements (for example, flights with low-cost airlines) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Transferring your booking: You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
7. If you cancel your holiday
You, or any member of your party, may cancel your travel arrangements at any time. Notification from the person who made the booking must be received at our offices and the cancellation will be effective from the date it is received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as per the table at the end of these booking conditions, or as advised by your sales consultant (see also the exception below). Please note that any additional or higher non-refundable deposits paid will be included in the cancellation charges set out in the table at the end of these booking conditions or advised by your sales consultant. Should a cancellation occur before your balance due date, the cancellation charge will, therefore, be loss of deposit plus any additional and/or higher non-refundable deposit paid. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by Unavoidable and Extraordinary Circumstances.
Unavoidable and Extraordinary Circumstances: means a situation that is, in our opinion, beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, but are not limited to, war, threat of war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, low or high water levels, adverse weather conditions including hurricanes, epidemics, pandemics, health risks, unavoidable technical problems with transport, damage and accidents from machinery or engines and closed or congested airports. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign, Commonwealth & Development Office.
(i) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
(ii) If one person sharing a twin/double or triple room or cabin should cancel, the remaining participants would then be required to pay the relevant single supplement or forfeit the triple reduction.
8. If we change your booking
We plan the holiday arrangements many months in advance and, although unlikely, we may need to make changes. It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include, but are not limited to, changes to airline carriers; changes to aircraft type; alterations of your onward/return flights which do not result in a change to the date of departure; change of accommodation to another of the same or higher standard; flights becoming indirect; closure of hotel facilities for improvement; building works; changes to advertised amenities; changes to itineraries; changes to included and optional excursions and entertainment. Please note we will not pay compensation or offer alternative options if we make an insignificant change.
If we have to significantly alter any of the main characteristics of the travel services that make up your holiday package, you will have the rights set out below.
8.1. We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
Examples of significant changes include, but are not limited to, a significant change of resort or holiday duration, where your stay is for 3 nights or more; a change of accommodation to that of a lower category for 3 nights or more; a change in departure date.
Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties.
9. If we cancel your holiday
We reserve the right to cancel your booking. We will not cancel after the balance due date, except for Unavoidable and Extraordinary Circumstances or a failure by you to pay the final balance. If your holiday is cancelled (for reasons other than a failure by you to pay the final balance) you can either have a full refund of all monies paid or, where available, accept an offer of alternative comparable travel arrangements. We will refund any price difference if the alternative is of a lower value.
Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties.
10. If you have a complaint
If you have a complaint about any of the services included in your holiday, you must inform our representative or locally appointed agent without undue delay who will endeavour to put things right.
If you fail to follow the requirement to report your complaint to us as soon as possible, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.
11. Additional assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities, and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur if the difficulty is your fault.
12. Our liability to you
We are responsible for the proper performance of all travel services included in this package. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to you or any member of your party, or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or Unavoidable and Extraordinary Circumstances. Except in cases involving death, injury, or illness, the liability of ZEBRA ADVENTURES and any company within the group of companies which ZEBRA ADVENTURES is part of (including its employees, agents, and subcontractors) shall be limited to a maximum of the equivalent cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
(a) the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
(b) any relevant international convention, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. Copies of the travel service contractual terms or the international conventions shall be provided on request. Under EU law (Regulation 261/2004), you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details will be publicised at EU airports and available from airlines. If you are unhappy with your airline’s response you may complain to the Civil Aviation Authority (Telephone 020 7453 6888 or visit www.caa.co.uk/passengers). Please note that reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. You agree to assign to ZEBRA ADVENTURES any rights that you may have against a third party or person which have caused or contributed to our legal liability to you or which result in us incurring costs on your behalf. You agree that you will provide us and/or our insurers, with all reasonable assistance to pursue a claim against any third party or person.
13. Your responsibilities
Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements.
You are responsible for the behaviour of yourself and your party. We reserve the right to refuse or cancel your booking or to remove you or a member of your party from any tour or holiday if, in our view, your demeanour or behaviour, or that of a member of your party, is disruptive, dangerous, antisocial or annoying to other people. In such an event, no compensation or refund will be payable, and you will be liable to pay any additional expenses reasonably incurred in arranging the curtailment.
You are responsible for the carriage and care of your luggage throughout your holiday except for such times as it may be in the hands of an airline; wherein such circumstances the airline’s specific terms and conditions relating to the carriage of baggage will apply. Please ensure that your luggage is loaded on to all transport and be careful to take the correct luggage with you when you leave any mode of transport.
You must comply with the terms and conditions of the third-party suppliers of any travel services that form part of the package. Failure by you to observe such terms and conditions which are incorporated into this contract and available upon request may affect any compensation or liability we may have towards you.
14. Mobility and Assistance
We reserve the right to refuse the carriage of any person if carrying such a passenger would breach any applicable safety requirement or law. We also reserve the right to refuse carriage if the design of the applicable vessel and/or the port infrastructure and equipment would make carriage unsafe or not operationally feasible. We reserve the right to require that a disabled passenger or a person of reduced mobility is accompanied by another fare-paying person capable of providing assistance to ensure compliance with any applicable safety requirement or law or if the design of the vessel and/or the port infrastructure and equipment means that a disabled passenger or person of reduced mobility cannot be carried in a safe or operationally feasible manner without the assistance of another person. Please note that personal daily care cannot be provided by any member of the vessel’s staff.
Please advise us at the time of booking if you or any member of your party has reduced mobility, requires a specially adapted cabin, or would require assistance in an emergency, or as soon as possible before departure should there be a change in circumstances. This is essential for travel by sea or inland waterways, as a risk assessment may need to be carried out prior to your departure. If you do not inform us of such a condition, we will not be liable if an airline or cruise line refuses to accept you or any member of your party as a passenger. In the same respect, for land-based holidays we need to be made aware of any special requirements that may affect your holiday as our representatives will only be able to provide support in an emergency.
Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of your disability, age, or a temporary injury. To take full advantage of the service you need to book at least 48 hours in advance of your flight. Please contact us as soon as possible prior to your departure. Please note that we reserve the right at any time to ask passengers to produce medical evidence of their fitness to travel (including submission of a medical certificate certifying suitability of the holiday).
15. Holiday Information
Delays: If you are delayed at the point of departure, we will do our best to arrange meals plus accommodation on overnight delays. You will be responsible for the payment of these expenses.
Optional Extras: Any optional activities (for example, excursions, entertainment, activities, amenities, other tours,) meals, or other purchases (‘Optional Extras’) that you may choose to book or pay for whilst you are on holidays are not part of your package holiday provided by us. For all Optional Extras, your contract will be with the operator/supplier of the Optional Extra and not with us. We are not responsible for the provision of the Optional Extra or for anything that happens during the course of its provision by the operator/supplier. We cannot guarantee that the Optional Extras will be available during your holiday and they will only operate if a sufficient number of people wish to take part. Optional Extras are sold subject to the laws and the exclusive jurisdiction of the courts of the country or state where purchased. We have included them in brochures and on the website to illustrate your choice, not as a recommendation to take part. Our representatives are instructed not to act as agents in booking any alternative activities other than those approved by us. Any assistance they may offer at your request does not imply that they have acted as an agent or that these activities have been approved and offered for sale by us.
Flight seating: Actual seat numbers on flights booked by us cannot be guaranteed as there may be changes for airline operational, safety, or security reasons. However, the airline will where possible re-accommodate your seats together and match your seating preferences. Where this is not possible, we will refund any applicable seating charges paid to us for the flights affected.
Vaccinations: We will advise you with your holiday confirmation of any vaccinations that are required as a condition of entry to the country(ies) that you are visiting. We recommend that you consult your doctor at least 12 weeks before departure, and they will advise you about any other vaccinations required. You may wish to refer to government health advice for your destination at www.gov.uk/foreign-travel-advice or call the 24-hour phone line 0845 850 2829 – calls cost 4p per minute with BT; other network prices may vary.
EU Banned Carriers List: In accordance with EU Directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at: https:// ec.europa.eu/transport/modes/air/safety/air-ban.
The Foreign, Commonwealth & Development Office provides up-to-date advice and safety information for British nationals travelling abroad. For the latest travel advice from the Foreign, Commonwealth & Development Office, please visit www.gov.uk/foreign-travel-advice.
16. Medical Information
You are responsible for ensuring that you declare any existing medical conditions, disabilities, or mobility restrictions affecting you or a member of your party which may require assistance before you book your holiday or, if newly diagnosed after booking, immediately after diagnosis and no later than 48 hours before departure. If there is a change in your medical condition (or that of a member of your party) or you (or a member of your party) develop a new medical condition, please call us as soon as possible. This is essential for all bookings.
For travel by sea or inland waterways, a risk assessment may need to be carried out to confirm if your carriage is possible prior to your departure. If you do not inform us of such matters as set out above, we will not be liable if a transport provider refuses to accept you or any member of your party as a passenger.
Pregnant: For cruises, women who are up to 24 weeks pregnant by the end of the holiday are required to provide a medical certificate of fitness to travel. We cannot carry passengers who will be 24 weeks or more pregnant at the end of the holiday. We reserve the right to request a medical certificate at any stage of pregnancy and to refuse travel if we and/or the Master of the ship are not satisfied that you will be safe during your holiday. The doctors aboard the ships (if any) may not be qualified to deliver babies onboard or to offer pre or postnatal treatment, and no responsibility is accepted by ZEBRA ADVENTURES in respect of the ability to provide such services or equipment.
For air travel, you are subject to the terms and conditions of your airline, which will have its own policies. Please let us know if you are pregnant or become pregnant prior to departure.
You must be adequately insured for all ocean cruises and holidays outside mainland Britain to cover all contingencies such as medical expenses, repatriation, and baggage cover. We advise that you arrange adequate insurance cover as soon as possible. For your peace of mind, please ensure that your policy includes cancellation cover for the total cost of your holiday and that you are adequately insured for all your needs, including medical emergencies. Please also make sure your insurance is valid from the time of booking until your return from holiday. While on holiday, should you choose to take part in any activity which can be deemed as being of a hazardous nature (for example, hang gliding, hot air ballooning, white-water rafting, etc.), it is essential to ensure that cover is provided under the terms of your travel insurance.
If you are in doubt, you should contact your insurer. The organisers of some adventure activities that you may choose to take part in whilst on holiday may request that you sign a waiver of their liability for risks involved. We must draw your attention to the fact that by signing such a document you may well lose any rights to claim for damages in respect of death, injury, or loss of or property damage even if negligence on the part of the activity organiser is proven to have occurred.
18. Data Protection
Any personal data that you provide will be held securely and for the purpose, you have provided it, in accordance with data protection legislation. We may need to disclose personal data to a third-party including countries outside the European Economic Area (EEA) for the purpose of providing your holiday. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes; and it may be used for marketing, offering renewals, research, and statistical purposes and crime prevention.
Where ZEBRA ADVENTURES has obtained your permission to do so, they will also contact you by post, telephone, email, or other means to tell you about offers, products and services that may be of interest to you. At any time, you can opt-out of receiving such information, revise the products you would like to hear about, or change the method they use to communicate with you. You can update these preferences by emailing us at [email protected] For further information about how ZEBRA ADVENTURES uses your personal information, please visit [INSERT WEB ADDRESS FOR PRIVACY STATEMENT/POLICY].
Where you provide information about another person, we accept it on the basis that you have their permission to give us access to their personal data (including any sensitive personal data) and that you have told them who we are and what we will use their data for, as set out above.
Note: We are committed to the ongoing training of our staff and this may involve the recording of telephone conversations.
Please be aware that some travel services could be affected as a result of the United Kingdom’s decision to leave the European Union.
Examples of this could include the inability of airlines to operate flights (including the loss or restriction of rights in respect of transit, air traffic, or entry into airspace), unavailability of some flight routes, changes to the visa requirements of British citizens, and limited or no access to certain airports and ports. If we become aware of any confirmed bookings that will be affected, we will let customers know as soon as possible. However, as this situation is extraordinary and outside of our control, we would treat any such changes or cancellations as being due to Unavoidable and Extraordinary Circumstances. Please note that we do not accept any responsibility or liability for any consequential loss or expenses customers may incur in these circumstances. We strongly encourage customers to take out travel insurance to cover consequential losses and expenses.
ZEBRA ADVENTURES Limited Registration no. 12924640 is registered in England and Wales. Registered office: 36 Dickinson Avenue, WD3 3EX, Croxley Green, Hertfordshire, UNITED KINGDOM. Telephone: +44 791 352 9799.
Email: [email protected]
20. Cancellation / Termination of Tour by the Client
You may cancel your booking by notifying ZEBRA ADVENTURES. Any cancellation fee will be determined with reference to the date on which notice of cancellation is received by ZEBRA ADVENTURES. Cancellation fees are expressed as a percentage of the total price paid for the cancelled tour, product, or service.
|Period before departure of first product or service in the relevant booking within which notice of cancellation or significant change is received by us or notified to you.||If we cancel your holiday amount you will receive from us.||If you cancel your holiday, the amount of cancellation charge.|
|90 days or more||Deposit only||Deposit only|
|89 – 30 days||50% of the holiday price||50% of the holiday price|
|Less than 30 days||100% of the holiday price||100% of the holiday price|
21. Cancellation due to Covid-19
In the event of a COVID-Cancellation:
Unfortunately, we must charge the full amount of your tour in the case of no-show or if you cancel less than 14 days before arrival. In that case, Zebra Adventures will issue a credit note valid for 18 months and can be used at any of the upcoming tours to the same value, provided that the booking was cancelled due to COVID-19.
Credit may be applied towards payment of a DEPOSIT on any other tour offered by ZEBRA ADVENTURES. Flexible Deposits are valid for 18 months from the cancellation of the booking. A Flexible Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to ZEBRA ADVENTURES in writing.
In the event that Zebra Adventures cancels a tour due to Covid, a credit note will be issued and can be used at any of the upcoming tours to the same value.
Updated: 11 March 2021